Lemon Moments Cookie Box

DELIVERY INFORMATION  

At Spoil Me, we're dedicated to bringing joy to your loved ones with our exquisite gift boxes, shipped New Zealand wide. While we strive to ensure
prompt delivery, shipping times may vary due to additional courier demand, which is unfortunately outside of our control. As a result, delivery dates may be subject to change. Thank you for your understanding and patience.

DELIVERY COST

Local Metro Auckland - $9.99 

North Island Saturday Delivery (must be pre
arranged with Spoil Me) $32.00 

Auckland Rural - $16.99

North Island Delivery - $14.99

South Island Delivery - $17.99

South Island Saturday Delivery (must be pre
arranged with Spoil Me) $37.00

North Island Rural - $22.99

South Island Rural - $24.99

 South Island Express Overnight -excludes
rural addresses - $37.00 (Cut Off is 2pm for delivery the following
day) (excludes weekends and public holidays)

AUCKLAND SAME DAY & SOUTH ISLAND OVERNIGHT DELIVERY  

Same Day Delivery - Auckland Read T's & C's - $35.00 (Cut Off
11.30am Mon- Friday) (excludes weekends and public holidays) CURRENTLY. Please
ensure the delivery address is between Orewa and Manukau. You MUST select SAME
DAY DELIVERY at checkout.

Please note that overnight or same-day delivery services are not available for rural addresses. These expedited delivery options are only
available from Monday to Friday, excluding public holidays. Thank you for your
understanding.

* If your parcel is not delivered due to courier delays out side of our control we will refund the difference between same day and standard shipping.
If your order value is over $189 you will receive a refund in full.

FREE SHIPPING ON ALL ORDERS OVER $189

This must be to a single delivery address within New Zealand.

DELIVERY TIME FRAMES 

Here are the typical delivery time frames for orders. While we will do
our utmost to ensure your gift arrives on time, please note that we cannot
guarantee delivery on a specific date.

Auckland 1-2 working days estimate only.

North Island: 1-3 working days estimate only.

South Island: 2-4 working days estimate only.

Rural Delivery: Please allow an additional 1-4
working days for delivery on top of the above time frames. 

At Spoil Me, our gift boxes are typically dispatched on weekdays, as deliveries are not normally made over the weekend. Orders placed during the weekend will be processed and picked up for delivery on the next working day. If your order is urgent or you require a Saturday delivery, please reach out to us, and we will do our utmost to assist you, contact us on 0212441984 or orders@spoilme.co.nz.

At Spoil Me, we strive to provide reliable and timely delivery for all
our gift boxes. To ensure smooth shipping, please provide accurate addresses
and contact details when placing your order. Unfortunately, we are unable to
deliver to PO Boxes, and we cannot be held responsible for incorrect addresses
supplied or non-delivery due to locations without safe access. Your attention
to these details helps us deliver your gifts with care and efficiency. Thank
you for your cooperation.

TRACKING YOUR ORDER 

Once the courier collects your gift box, an automatic email containing
your tracking number will be sent to the email address you provided. If, for
any reason, you do not receive this email or accidentally delete it, please
reach out to us at orders@spoilme.co.nz for
assistance. Your tracking number will allow you to monitor the status of your
gift box as it makes its way to you. Please note that for rural deliveries,
packages are handed over to rural delivery teams, and the tracking status may
show as delivered. From this date, please allow an additional 1-4 working days
for the package to reach you. If you have any further questions, feel free to
contact the courier directly, quoting your tracking number, at https://www.posthaste.co.nz/contact_us.html. 

DAMAGES

If your parcel arrives damaged, it is crucial to report the issue within
24 hours and retain all original packaging. This step is necessary for us to
file a claim on your behalf with the courier. Keeping the original packaging
provides the evidence needed to support the claim process. Once the claim is
filed, we will work diligently to ensure a replacement is arranged if the claim
is successful. Your prompt reporting and cooperation are essential for us to
resolve the issue efficiently and provide you with the best possible service.

NON DELIVERY

To ensure you receive the best service possible, please report any
non-deliveries within 10 days of dispatch. This allows us to swiftly file a
claim on your behalf with the courier and arrange a replacement if the claim is
successful. Your timely communication is greatly appreciated and helps us
ensure you receive your Spoil Me gift box without delay. 

Standard Delivery – Signature Required

Due to unique requirements of Spoil Me gift boxes, all parcels are sent
with a 'signature required.' This means someone must be home to sign for the
parcel. If no one is available, the courier will leave a card to arrange
redelivery or redirection. If you prefer to give the courier authority to leave
the parcel without a signature, simply write in the notes section when placing
an order and provide instructions on where to leave the gift in the ‘Special
Delivery Instructions’ box. By doing so, you agree to take full responsibility
for the parcel once delivered, as it will be left unattended. Spoil Me is not
responsible for what happens to the gift box after delivery. If you are
concerned about the safety of leaving an item unattended, we recommend utilising
our standard shipping 'signature required.'

Hospital/ Units/ Apartments Delivery

When sending a gift to a hospital, couriers deliver to the reception or
designated delivery area. To ensure prompt delivery, please include the
hospital name, ward number, and room number in the shipping address.

For apartment deliveries, please provide any necessary access codes or
additional instructions to help couriers access the building and ensure timely
delivery.

Same Day Delivery - Auckland Read T's & C's - $35.00 (Cut Off
11.30am Mon- Friday) (excludes weekends and public holidays) CURRENTLY. Please
ensure the delivery address is between Orewa and Manukau. You MUST select SAME
DAY DELIVERY at checkout.

Please note that overnight or same-day delivery services are not available for rural addresses. These expedited delivery options are only
available from Monday to Friday, excluding public holidays. Thank you for your
understanding.

* If your parcel is not delivered due to courier delays out side of our control we will refund the difference between same day and standard shipping.
If your order value is over $189 you will receive a refund in full.

Need a last-minute gift or in a hurry? Spoil Me offers a convenient
click-and-collect option for our luxury gift boxes from our headquarters
located at A1, 7-9 Tait Place, Rosedale, Albany. Simply select the pick-up option at checkout. Collections are available Monday to Friday (excluding
public holidays) between 9 am and 4 pm. Once your order is ready for collection, you will receive detailed instructions. For urgent pick-ups, please
call Spoil Me during operating hours 0212441984 or orders@spoilme.co.nz to
arrange an expedited collection.

Sustainability Guide

We’re passionate about our packaging, but we're increasingly conscious about our footprint.

We are on a journey to increase the sustainability of our packaging. Anyone in retail will tell you, it's a lot, but it is so worth it. We'll be detailing the steps we take as we roll them out, but as we do that, we're investing in ways we can offset our impact as we grow.

At Spoil Me, we believe that luxury and sustainability can go hand in hand. Our commitment to the environment is reflected in our continuous efforts to enhance the sustainability of our packaging and operations. Here’s how we’re making a difference:

• Eco-Friendly Materials: We prioritize the use of recyclable, biodegradable, and compostable materials in our packaging.
• Sustainable Sourcing: Our products are carefully selected from suppliers who share our commitment to sustainability.
• Offsetting Our Impact: We invest in initiatives that help offset our carbon footprint and support environmental conservation.
• Continuous Improvement: We are constantly exploring new ways to reduce waste and improve our eco-friendly practices.

Join us on our journey towards a more sustainable future. Together, we can make a positive impact on our planet.