DELIVERY INFORMATION  

Shipping times may vary due to additional courier demand outside of our control, we cannot guarantee delivery dates at this time 

Thanks for your understanding from Shaun, Jess and the Spoil Me team.

DELIVERY COST

Local Metro Auckland - $9.99 

North Island Saturday Delivery (must be pre arranged with Spoil Me) $32.00 

Auckland Rural - $16.99

North Island Delivery - $14.99

South Island Delivery - $17.99

South Island Saturday Delivery (must be pre arranged with Spoil Me) $37.00

North Island Rural - $22.99

South Island Rural - $24.99

SAME DAY DELIVERY  

Same Day Delivery - Auckland Read T's & C's - $35.00 (Cut Off 11.30am Mon- Friday) (excludes weekends and public holidays) CURRENTLY. Please ensure to check the Same Day Address Checker. You MUST select SAME DAY DELIVERY at checkout.

* If your parcel is not delivered due to courier delays out side of our control we will refund the difference between same day and standard shipping. If your order value is over $189 you will receive a refund in full.

South Island Express Overnight -excludes rural addresses - $37.00 (Cut Off is 2pm for delivery the following day) (excludes weekends and public holidays)

PICK UPS 
You can now select pick up as an option at checkout. Collection is available Monday - Friday (excluding public holidays) between 9am - 4.00pm. Collection details will be provided once order is received and ready for collection. Spoil Me HQ is located in Albany. If you would like to collect in a hurry please call Spoil Me in operating hours to arrange urgent collection. 

FREE SHIPPING ON ALL ORDERS OVER $189

This must be to a single delivery address within New Zealand.

DELIVERY TIME FRAMES 

Below are the usual delivery time frames. 

*Please understand sometimes there are courier delays outside of our control. 

Auckland 1-2 working days estimate only.

North Island: 1-3 working days estimate only.

South Island: 2-4 working days estimate only.

If you require URGENT delivery, please contact us on 0212441984 or orders@spoilme.co.nz.

Rural Delivery: Please allow an additional 1-4 working days for delivery on top of the above time frames. 

PLEASE NOTE THERE IS NO OVERNIGHT OR SAME DAY DELIVERY SERVICE FOR RURAL ADDRESSES.

FREE SHIPPING ON ALL ORDERS OVER $189

This must be to a single delivery address within New Zealand.

DELIVERY DETAILS 
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without safe access. 

TRACKING YOUR ORDER 

Once the courier collects your gift box, an automatic email with your tracking number will be provided to the email address you supplied. If for some reason you do not receive it, or you delete the email, please get in touch by emailing orders@spoilme.co.nz

DAMAGES

If your parcel arrives damaged this must be reported within 24h. All original packaging must also be kept. This is just so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful. 

NON DELIVERY

All no-delivery’s must be reported within 10 days of dispatch.  This is just so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful.